Find the extent before choosing the method
A single sighting does not tell the whole story. When arranging pest control, explain where it happened, whether anything similar has occurred before and which parts of the property you can access. We use that information to organise a useful inspection, not to promise a particular treatment before seeing the evidence.
The visit begins in the area of concern. We examine the signs that are available and consider nearby hiding places, sources of food and potential routes. Where an outside opening may be relevant, it is assessed in relation to the activity indoors. A garden sighting alone is not evidence that the house has an infestation.
We then describe what the findings support. Rat and mouse control may involve both treatment and attention to entry points. An insect problem can require a more detailed examination of furniture, food storage or other harbourage. If a wasp enquiry involves height or difficult access, that limitation is part of deciding what can be done.
Before any agreed treatment, we explain preparation and the use of the affected space afterwards. Tell us about animals, children or other occupants whose needs should be considered. We also identify follow-up requirements and practical prevention work where appropriate. You should be able to distinguish the immediate control measure from a longer-term repair, and understand who needs to arrange each part. Please mention any previous bait or traps and their locations. Knowing what has already been attempted helps us interpret the signs and avoid conflicting arrangements during our visit.