The premisesAccess matters as much as the address
When booking in W10 or W11, let us know if access involves a separate entrance, basement or managed common area. A technician needs to reach the reported signs safely. If your accommodation is part of a larger building, identify which rooms you can authorise us to inspect before the appointment.
What you have noticedKeep different observations separate
Insects beside stored food, marks on soft furnishings and noises in a void are not interchangeable clues. Describe each in its own terms, including any recent change. We assess whether they relate to a pest and whether further identification is needed, rather than combining every concern into a single explanation.