Frequently Asked Questions

Services Information
Is quoting free?

Yes, we are always happy to give you a free quote for your current pest problem. If you want to receive a quote, go to our contact form or call us 24/7 on our number 020 3404 5177.

Do you offer same-day service?

Yes, we offer same-day emergency treatments when you need to take action as soon as possible. You can reach us 24/7 over the phone or online to schedule your emergency service. Sending a pest exterminator to your property will be our top priority.

Which areas do you cover?

>> Within M25
Barking and Dagenham, Barnet, Bexley, Brent, Bromley, Camden, City of London, City of Westminster, Croydon, Ealing, Enfield, Greenwich, Hackney, Hammersmith and Fulham, Haringey, Harrow, Havering, Hillingdon, Hounslow, Islington, Kensington and Chelsea, Kingston upon Thames, Lambeth, Lewisham, Merton, Newham, Redbridge, Richmond upon Thames, Southwark, Sutton, Tower Hamlets, Waltham Forest, Wandsworth.

>> Outside M25
Basildon, Bedford, Billericay, Brackley, Brentwood, Broxbourne, Buckingham, Chelmsford, Cheshunt, Corby, Dartford, Daventry, Epping, Gravesend, Harlow, Hatfield, Hemel Hempstead, Hitchin, Kettering, Luton, Milton Keynes, Newport Pagnell, Northampton, Olney, Potters Bar, Preston, Rushden, Sidcup, Slough, Southend-on-Sea, St Albans, Stevenage, Towcester, Welwyn Garden City, Wellingborough, Windsor.

What equipment does your company use?

For your safety, we use only products provided and approved by official UK pest control suppliers. And diesel and electric heaters for heat treatments.

How quickly will you respond to my problem and how soon can my home be treated?

Our client care center operates 24 hours for your convenience , you can call any time for questions or bookings. Usually we can be there within the hour, if not certainly in the same day . However, if the nearest appointment available is a couple of days, we will provide you with information on how to deal with the problem in the meantime.

What kind of training have the pest technicians passed?

The exterminators working for Panther Pest Control have passed Safe Use of Pesticides training, Kill Germ & First Environmental Training courses.

What will a pest control technician do for me?

Inspect your property, evaluate damages and size of the infestation. Afterwards, he will treat the affected areas and provide you with the needed information to prevent further re-infestation.

How serious does the pest infestation have to be to get professional help?

Pests reproduce extremely fast and they are even better at hiding from our sight. Seeing an individual one is almost always a sign of an infestation on the premises and you should call a professional as soon as possible. When people try to handle the problem themselves, they might get the ones they see, but are usually inefficient in getting rid of the entire population, as it’s always hidden.

Treatments Information
Do I have to leave my home when it’s being treated?

Depending on the treatment. If it involves spraying you have to leave the space where sprays are being applied at least for a couple of hours. However, you will be instructed beforehand according to your personalized service.

Do I need to treat my property monthly?

No, you don’t. The technicians have a strict schedule when treatments are needed. In no case are monthly visits required.

Can I use pesticides myself?

Most pesticides can only be bought with a professional license.

If the inside of my cabinets/cupboards are treated, do I need to wash them after the service?

No. You can clean your cabinets before the treatment, if so please remove any loose shelf paper.

Why does it take more than one treatment for bed bugs and rodents?

These pests have different life cycles than other target species. During certain stages of their life cycles, treatments work only partially, so we have to catch them between these dormant cycles in order to fully manage their population.

Is your pest control safe for babies and pregnant women?

Depending on the type of insecticide and its application, it would be best for you and the baby to remain out of the treated premises for a couple of hours. The same applies for pregnant women and pets.

How do I prevent mice from entering my home?

Sealing all visible cracks, gaps and openings is the best way. Keeping your house clean can also help. However, full prevention is rarely a possibility.

What if I continue to see the pest problem after the treatment?

If the problem requires a couple of treatments, it will take more than one to fully eradicate the pests. If all treatments are completed and after a while you continue seeing the same or a different type of pest, feel free to contact us and book an inspection

Do you as professionals guarantee a pest-free home?

We will do everything necessary to get your home rid of the pests. The technicians will use the right treatment, they will seal entry points for pests and will advice you on how to maintain your home pest-free. Follow their advice and your home should be safe.

How can I prevent cockroaches in my retail store, restaurant, office, cafe, etc.?

Hygiene and regular maintenance is integral when it comes to food establishments or office buildings. Maintaining sanitary conditions and regularly fixing possible entry points for pests can help keep your business pest-free.

How can I stop birds and pigeons from nesting on my roof and in rafters?

More and more birds, mostly pigeons and seagulls are being viewed as nuisance. Bird netting and spikes are the most common preventive methods for such problems. You can check out our pigeon pest control service.

Other Questions
How can I tell what type of pest problem I have?

If you have doubts about what kind of pest is infesting your property, the most sure way to identify it is by booking a pest inspection with one of the professional pest control specialists.

Are all insects pests? Can you treat any insect?

Absolutely not. Many insects have a vital part in our ecosystem, we treat only the ones that pose a threat or nuisance to our customers.

Can pests really come in through drains?

Yes, the most common insects that can come in your home through the drains are cockroaches, spiders, centipedes, drain flies.

I have small bite marks on my skin when I wake up in the morning, why is that?

It’s most probably a bed bug infestation. Look for other signs such as small specks of dirt on your sheets, that is what their droppings look like. But it could also be spiders or an allergy to dust mites, check out different types of reactions to bug bites and stings.

Is there a connection between pests and asthma in children?

Yes, some pests are known to trigger allergies and even lead to developing asthma in children. Their saliva, droppings and decomposing bodies contain allergens which trigger allergies and worsen asthma attacks.

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