The premisesDistinguish the address from the access
An N19 address in Upper Holloway tells us where to attend, but not which spaces can be opened. Mention separate entrances, locked stores or managed areas if they relate to the problem. Having the right keyholder available can make the relevant inspection possible without involving parts of the property unnecessarily.
What you have noticedAn honest description is enough to begin
Say whether you saw an insect, heard movement or found damage, and avoid forcing the observation into a species name. Photographs can support the account when available. We assess the signs in context, since different causes can produce similar concerns and not every unexplained mark demonstrates current pest activity.