Before & afterKeep notes and ask before moving things
A short record of fresh activity is useful, especially if signs are intermittent. Before shifting contents or cleaning away the concern, ask what preparation is appropriate. After the work, use the supplied guidance for the treated space and tell us about changes relevant to any agreed review.
Homes & workplacesShare observations across the booking and the visit
At a Selhurst home, the person making the call may not be the one who saw the pest. At a workplace, several staff may have separate reports. Collect the actual details and identify an authorised contact, so the appointment starts with a coherent account and the findings reach the right person.