A lived-in room
Point out the first evidence before clearing it away. The position beside a wall, furnishing or food store may help explain which checks are useful.

Westminster · SW1
You should understand what a pest-control visit has found and what the proposed work will achieve. In Millbank, we investigate rodent and insect concerns and make those decisions clear before treatment.

THE SETTING
The Millbank Estate stands behind Tate Britain within a wider area of residential and working premises. For a flat, give the block and entrance details; for a workplace, identify the particular floor and room rather than relying on a reception address.
Point out the first evidence before clearing it away. The position beside a wall, furnishing or food store may help explain which checks are useful.
A locked cupboard or external area may require a separate contact. We record any relevant place that cannot be examined, rather than implying the whole building has been inspected.
Let us know which rooms are public and which hold stock or staff facilities. The treatment arrangements need to reflect their actual use.
THE INSPECTION
The aim is to explain why a particular response is appropriate. We start with your report and test it against the accessible evidence at the address.
Describe the sign rather than only naming a pest. A small insect, a gnawed item or marks around a bed gives the technician a concrete starting point.
We examine locations appropriate to that evidence and ask about changes in use or previous control. Unrelated symptoms are not automatically treated as one infestation.
You hear what has been confirmed, what has not and what further access could change. That helps you agree work without relying on an overly broad assurance.
THE PLAN
Treatment, monitoring and building advice have different jobs. We explain how each proposed element contributes to managing the identified pest problem.
The method may involve suitable rodent equipment or targeted insect control. Its use depends on the species, location and assessment of the premises.
Monitoring can help where reports are intermittent or identification remains incomplete. We discuss what is being tested and how findings will be reviewed.
An opening may merit attention, but repair work must be appropriate to the building. We separate pest observations from decisions about alterations or specialist maintenance.
Instructions cover the treated area and how it is used. They should tell you what to leave alone, what to watch for and when to seek further advice.
HOMES & WORKPLACES
Tell us about pets, children and any practical difficulty following room restrictions. The selected method determines the instructions, so do not prepare solely from something read about another treatment. If another person is arranging the booking, make sure they know the affected room and can pass on the findings. A tenant's domestic visit and a wider building investigation are not automatically the same scope, even when the address is shared.
At a Millbank workplace, a useful contact can explain the complaint, open the agreed rooms and discuss operational restrictions. They should know where food or vulnerable materials are kept and whether visitors use the area. We explain the proposed interruption before work and ask for a consistent record afterwards. This avoids one team cleaning away monitoring evidence while another waits for it to be reviewed.
CLEAR PRICING
These Panther starting prices indicate service categories. Your own quotation should identify the work and any review arrangements, not simply repeat the lowest figure on the guide.
The final scope may depend on affected rooms, access and commercial needs. Confirm exclusions, including any maintenance work, before accepting.
Full price guideSwipe or scroll to view the whole table →
| Service | Price from | Basis |
|---|---|---|
| Pest inspection | From £62 | Inspection visit |
| Mice and rat control | From £184 | Treatment plan |
| Ant and cockroach control | From £184 | Treatment plan |
| Bed bug control | From £204 | Treatment plan |
BEFORE & AFTER
LOCAL CONNECTIONS
The rodent and cockroach pages explain two different types of work. Pimlico and Westminster are published local guides for nearby enquiries; wider locations can be checked through Coverage.
YOUR QUESTIONS
Yes, but make sure the person attending understands the complaint and can authorise the agreed work. The occupier also needs any preparation and aftercare instructions.
Not necessarily. We explain the limitation if the space cannot be examined. Further access may need to be arranged rather than assuming the concealed area is clear.
Yes, especially where several people use the premises. Dates and locations help distinguish a continuing pattern from repeated reporting of the same event.
They may affect access or suitable positioning. Tell us about fragile or protected features; the pest assessment does not authorise alterations to the building.
They need the instructions for the particular work. Some cleaning may disturb treatment or monitoring, so make sure the relevant team knows what has been agreed.
Ask what remains uncertain, what evidence would resolve it and whether monitoring or additional access is recommended. A clear limitation is more useful than an unsupported diagnosis.
YOUR NEXT STEP
Tell us the evidence and the rooms involved. We can discuss an inspection and the information needed to make it useful.