THE SERVICE, EXPLAINED
Find out whether the inside and outside concerns connect.
A sighting near a bin, movement by an outbuilding or an insect entering through an opening can be worrying, particularly when you have also noticed something indoors. Explain each observation separately when you call. We need to know where it happened and what was seen, not simply that pests are somewhere around the property.
Inspection follows the relevant evidence within the agreed accessible areas. The technician may consider an outside store or building edge where appropriate, but a garden sighting does not automatically establish an indoor infestation. Likewise, signs in a room deserve assessment even if nobody has observed activity outside. We make those distinctions clear in the findings.
Treatment depends on the pest and the location requiring control. Rodent measures, work involving an identified insect problem and monitoring are not interchangeable. The proposal should explain which part of the premises is included and any precautions affecting people or animals. Advice about waste, storage or possible entry points is linked to what was found, rather than an assumption that every outside feature contributes to the problem.
Before the appointment, arrange access to the spaces discussed and tell us about any areas that are unsafe or controlled by someone else. Do not disturb an active nest or dismantle an outbuilding to provide evidence. After treatment, follow the method-specific guidance and report new indoor and outdoor observations with their locations intact. This allows a review to assess whether the original concern has changed or whether a separate issue needs attention. You should understand the boundary of the work, including any part of the property that has not been inspected or treated.
