Before & afterBring access and information together
Ensure the attending person can open the relevant spaces and describe the observations. Have details of previous products or treatments available, and ask before moving suspect materials. After the appointment, pass the guidance to those using or cleaning the area so the intended arrangement is maintained.
Homes & workplacesPlan around the premises rather than a category
A Dartford home and a Kent workplace may both report insects or rodents, but access, occupants and responsibilities differ. Tell us whether customers, staff or household members use the affected space. That information shapes the practical discussion without assuming that every commercial enquiry needs the same arrangement.