The premisesConsider the setting without jumping to a cause
Pests may be reported around stored goods, furnishings or an opening, but the position alone does not explain the source. For an EN7 or EN8 enquiry, describe the immediate surroundings and any recent changes. We use that detail to direct questions, not to claim a cause before inspecting.
What you have noticedGive the observation room to be accurate
Describe shape, movement and location if you have seen an insect, or the material affected if the concern is damage. Avoid merging a neighbour's report with your own findings. A clear record helps us consider the possibilities while keeping the distinction between confirmed signs and a suspected explanation.